Support

FormSuite Choice Sync support

Sync Google Forms choices from selected Google Sheets data without writing Apps Script. For the first run, prove one copied form before changing a live form. Contact support if Preflight, Update now, or the public preview does not match the selected sheet column.

Optional personal setup

One Form, one Sheet, one working choice list — $49 once.

Prefer help configuring your workflow? Request a fixed-scope setup: one supported choice question linked to one Sheet column, a safe copied-form test, a verified update and a short handoff checklist.

The setup fee pays for personal assistance. You can still follow the self-service guide using the free plan; a Pro license is separate and is not included in this offer.

  • We confirm the task, scope and availability before you decide to pay.
  • Target delivery: two business days after the agreed inputs are ready, with seven days of fixes to the agreed configuration.
  • Work in your own account. Do not email passwords, license keys, respondent data or private files.

For owner-controlled choice updates. Respondent-time filtering, reservations, inventory locking and custom integrations are outside this setup.

Paid access and activation

Purchased Choice Sync Pro? Activate it in the add-on.

The updated paid build is in staged rollout. Before purchasing, confirm that your installed version supports Pro activation, or contact support. A payment receipt alone does not activate the add-on.

  1. Find the FormSuite license email sent to your checkout email address. Check spam and keep your Creem order receipt.
  2. Sign in to Google with that same email address. Open your form, then Add-ons → FormSuite Choice Sync → Configure Choice Sync.
  3. Expand Choice Sync Pro, paste the emailed key into the masked license field, and choose Activate Pro.
  4. Confirm the sidebar shows Pro and the expected expiry. Test one copied form before enabling automatic updates on a live workflow.

Free: 100 syncs per calendar month, up to 3 linked questions. Pro: $29/year, unlimited syncs and linked questions. Direct Pro checkout is paused pending public-version activation confirmation; email support@formsuite.dev to confirm upgrade availability before paying. Google platform quotas still apply. Previously configured early-user automation is preserved.

Canceling at the end of a billing period keeps access through the paid period. Immediate cancellation or a full refund revokes the affected entitlement. Paid background jobs check access before running; an already-open sidebar may need reopening to show the latest plan.

Missing email, wrong account or activation error? Do not purchase again to troubleshoot. Contact support@formsuite.dev with the order reference and error text. Do not send passwords, full license keys, payment details or respondent data.

License requests contain the signed key, account email and product prefix, not form or Sheet contents. See privacy and permissions.

Public preview recovery

Copied form not published?

An unpublished copied form cannot yet provide respondent-preview proof. This does not by itself mean the choice update failed. Keep the test on a separate copy with synthetic Alpha/Beta choices and no real responses.

  1. In Google Forms, use Publish and review the intended test audience before confirming. Do not broaden organizational access or change a production form just for this check.
  2. If the audience is unclear or an administrator blocks publishing, stop and ask the form owner or administrator. Do not work around access controls.
  3. After an authorized publish, reopen Choice Sync and choose Open public preview for that same copy. Check its choices yourself. Do not rerun an already successful update merely to produce a signal.

For support, share only stage public_preview and one bounded result: form_not_published, blocked, not-checked, matches, or stale. Do not send URLs, IDs, screenshots, source values, question text, credentials, or respondent content. If the published copy is accessible but stale, use the troubleshooting checklist before repeating a write.

Do not request a review while the public preview is unverified. Success still requires the same real user to confirm passing Preflight, at least one question updated after current exact-preview approval, and matching public respondent choices.

Focused fixes

Open the check that matches the failure

Start with the smallest failed step so the support note stays specific and useful.

First-run quality gate

Do not launch until these pass

FAQ

Common questions

What if the add-on cannot find a form or Sheet I can open?

First confirm that the add-on is running as the account that owns or can edit the selected files. Google Apps Script add-ons do not support signing in with multiple Google accounts at the same time. Use a separate browser profile signed in only to the intended account, then reopen the form and add-on. If access still fails, check the selected file and its sharing permissions. Google account troubleshooting.

Which questions work?

Dropdown, multiple choice, checkbox, multiple-choice grid, and checkbox grid questions.

Why did update fail?

Usually the form question, sheet tab, or source column was renamed or removed.

Can it remove duplicates?

Yes. Use the remove-duplicates option before saving the mapping.

Can FormSuite Choice Sync create dependent dropdowns?

Use FormSuite Choice Sync for owner-controlled Sheets-to-Forms choice refresh before respondents use the form. It is not respondent-time filtering where one answer instantly changes the next dropdown.

Is it a booking or inventory system?

No. FormSuite Choice Sync updates choices from a selected spreadsheet source. It does not reserve seats, process payments, or lock inventory while respondents are submitting.